Nexus Connect Cloud Voice
Nexus Connect Cloud Voice is a hosted voice service combining your company's Internet and Telephony. Unlike other VoIP services, we use managed networks to ensure True Business Class Reliability. With a cloud based voice solution, your business' phone calls travel over your broadband data network rather than the conventional Public Switched Telephone Network (PSTN). Not only is Nexus Connect Cloud Voice a true cloud based telephony service, it also offers feature rich handsets including the ability to make and receive calls on your smartphone or computer.
Click here to contact The Nexus Group for a free voice assessment and recommendations on how Nexus Connect Voice can transform your company’s communications.
Several things contribute to latency, including:
- Backbone (network) latency. These are the normal delays encountered when forwarding a packet from point to point in a network.
- Codec latency. Codec stands for Coder/Decoder, which is the conversion of analog sound to digital data and vice-versa. Codec latency is the time it takes to convert the voice signal to data packets and back to sound.
- Jitter buffer size. Packets containing the voice data can arrive at the destination at slightly different times, so to smooth out the packet flow they must be kept in a kind of "bucket" before they are converted back to an analog voice signal. Unfortunately, the larger the buffer, the worse the latency, so a compromise is usually adopted.
- Total network load. Much like automobile traffic, the more data traffic flowing through a network, the greater the likelihood of a delay.
- Packet loss. Packets occasionally get lost on the Internet. For ordinary data, this can be remedied simply by resending the missing packet. This won't work for voice, of course, because if a packet is missing it would take too much time to resend it.
- Call setup time. When you pick up your telephone handset, you expect an immediate dial tone. And when you dial the number, you expect to hear ringing from the other end in short order. You'll notice if the delays are excessive.
- Call success ratio. You naturally expect that when you dial the phone, you're going to reliably connect to person at the other end; you expect a high call success ratio from your VoIP connection.
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