The Nexus Group VonX is a broadband service combining your company's Internet and telephone service. Unlike other VoIP services, we use managed networks to ensure True Business Class Reliability. With VoIP (Voice over IP) your business' phone calls travel over your broadband data network rather than the conventional Public Switched Telephone Network (PSTN). Instead of the traditional one phone call per copper wire, with VoIP your broadband connection carries numerous phone calls. The calls travel as digital data packets routed like other data carried on your network. Because it uses your present broadband data network, VoIP is less expensive. And because phone calls are treated as data, a range of new applications are available via a simple web interface for such things as playing voice mail, retrieving historical call information, and much more.
The Nexus Group's VonX service improves upon VoIP because your calls never touch the public Internet. Instead, the phone call's data packets are routed over The Nexus Group's private managed network and then to the PSTN, so the sound quality is superb. And you can use your existing phone system or use The Nexus Group's IP managed network service and take advantage of many other advanced features. See VonX Plans and Features to find out more about VonX and how it can improve your company's communications and save money at the same time.
True Business-Class Reliability makes VONx Voice over Internet Protocol (VoIP) service the premiere quality-of-service VoIP offering in the mid-South. And, VonX managed-network service is available, now.
VoIP over the public Internet suffers from effects like latency, packet loss and jitter. The Nexus Group's VonX improves upon VoIP by routing packets over a dedicated, constantly monitored DSL/T1 line so that the packets never touch the public Internet. Some of the factors that affect ordinary VoIP as carried over the Internet are described below. See "The VonX Advantage" to find out the advantage of The Nexus Group's approach to VoIP.
Data networks like the Internet were designed to carry data like text files. When files are transmitted over the Internet, they are broken up into packets that can take various routes (some of which are slower than others) before arriving at their destination. They may arrive out of sequence and have to be reassembled in order. There may be delays between one packet and the next. This isn't a big concern with ordinary files, but it can drastically affect a voice conversation, perhaps rendering parts of it unintelligible at times.
A two-way phone conversation is sensitive to latency, the time it takes for a packet to travel from the sender to the receiver. Most people notice round-trip latency of about one-quarter second, and as latency increases conversation becomes correspondingly difficult, even disconcerting.
Several things contribute to latency, including: